For technical assistance, or urgent issues impacting patient care, please call the Technical Assistance Center at 1-800-949-6708.
Service offering overview
Most Boston Scientific capital equipment comes with a one-year limited warranty. To extend your coverage further, purchase ExpertCare.
AcuPulse™ DUO
| Essential Care | PM Care | |
|---|---|---|
| Term duration | 1 - 4 Yrs | 1 Yr |
| Direct access to Technician Service Center | X | X |
| 24/7 Phone support during patient procedure | X | X |
| Priority service and repair support | X | X |
| 2 Business day response time | X | X |
| 100% Coverage on parts/travel/labor charges | X | |
| 1 Preventative Maintenance every 12 months | X | |
| 2 Preventative Maintenance every 12 months | X | |
| All software updates | X | X |
| Standard 2 business day shipping | X | |
| 20% Discount on billable service | X |
UltraPulse™ DUO
| Essential Care | PM Care | |
|---|---|---|
| Term duration | 1 - 4 Yrs | 1 Yr |
| Direct access to Technician Service Center | X | X |
| 24/7 Phone support during patient procedure | X | X |
| Priority service and repair support | X | X |
| 2 Business day response time | X | X |
| 100% Coverage on parts/travel/labor charges | X | |
| 1 Preventative Maintenance every 12 months | X | |
| 2 Preventative Maintenance every 12 months | X | |
| All software updates | X | X |
| Standard 2 business day shipping | X | |
| 20% Discount on billable service | X |
Get support by phone, request service,and more
Our technical experts are here to help. Contact us by submitting a form, and a team member will reach out to address your support request promptly. For immediate support, please call 1-800-949-6708.
Boston Scientific acquired the global surgical business of Lumenis Ltd. Some registered names of products manufactured and sold by Boston Scientific may contain the term “Lumenis.” Lumenis is a registered trademark of Lumenis Be.
Caution: U.S. Federal law restricts this device to sale by or on the order of a physician.
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